Every item on our website includes an estimated dispatch and delivery time, located just below the "Add to Cart" button. Typically, this information loads quickly. However, if it doesn't appear right away, please allow a few seconds for our system to retrieve the details.

If the dispatch time doesn't display within 10 seconds, an ad blocker might be interfering with the process. We recommend disabling your ad blocker (don't worry, we don't show ads) or feel free to contact us for more information on your delivery date. We're here to ensure a seamless experience!

We're fortunate to operate a business with a strong international presence, supported by warehouses across various countries. While most orders ship directly from our showroom or UK warehouse, occasionally, we source stock from our international suppliers

Rest assured, there’s no need to worry about import or handling fees. We take care of everything by shipping products from these international warehouses to our UK facility first.

UK Deliveries
For most of our UK deliveries, we use Royal Mail 24. However, for larger items that exceed Royal Mail's size limits, we utilize Parcel Force.

International Deliveries

• Deliveries within the EU are handled by Parcel Force.
• For shipments outside the EU, we use FedEx.

Please note that international orders may be subject to customs charges and taxes, which are the responsibility of the customer.

Great news! For all UK orders over £25.00, we’re offering free delivery. If your order falls below £25.00, there’s just a small delivery fee of £4.99 to ensure everything arrives smoothly.

International shipping is calculated at checkout once you have entered a shipping address

We’re all about keeping things budget-friendly! Chances are, you found us because we’re already offering a great deal on the item you're eyeing. However, if you come across a lower price from another seller, feel free to reach out to us at sales@motocentral.co.uk or call us at 01455 221 820

While we don’t make official “price match guarantees,” we’re always willing to take a look and do our best to stay competitive. Let us know, and we'll see what we can do!

We understand that navigating through web pages can sometimes feel like a blur, and important details might seem to vanish. If you saw your delivery date when placing your order, but now it’s nowhere to be found, don’t worry! Check your order confirmation email, which we’ve automatically sent to the address you provided. It’s your backup for peace of mind.

If the delivery date didn’t appear during your order and you're feeling a little left in the dark, rest easy—we have the information on file. We’ve also sent a follow-up email with all the details.

If you can’t find any emails from us, there are two common culprits:
1. **Spam or Junk Folder**: Your email provider might have filtered our message. Check your Spam or Bin folders; our email may be hiding there.
2. **Incorrect Email Address**: It’s possible there was a typo when entering your email during checkout. Don’t worry, it happens to the best of us!

If you’re still unsure, feel free to contact us via Live Chat, call us at 01455 221 820, or email us at sales@motocentral.co.uk

We're here to help you find your way!

Let’s talk about those "estimated" delivery dates. While they’re a guideline, we’re proud to maintain a 95.3% success rate in getting your order to you on or before the original estimated date.

Before hitting the panic button, take a quick look at your inbox – we may have sent an update regarding any potential delays. It’s rare for the delivery date to pass without us giving you a heads-up.

Next, check the status of your parcel by locating the tracking number we sent in your email. This will help you follow your package’s journey. If the package seems to be stuck, it could be due to an access issue, a missed delivery attempt, or a minor postal delay.

If you can’t find the tracking info or it’s unclear, don’t worry! Reach out to us via Live Chat, call us at 01455 221 820, or email sales@motocentral.co.uk. Share your order details, and we’ll step in to resolve the situation—whether by contacting the courier or arranging a replacement. We’ve got you covered!

If you’re still waiting on that email and it hasn’t shown up yet, here’s what might be going on:

1. **Spam or Junk Folder**: Your email provider may have flagged our message and sent it to your Spam or Bin folder. Do a quick check there—it might be hiding!

2. **Typo Trouble**: We understand, typos happen! If you entered your email address in a hurry, there might have been a small error. No worries—you’re not the first, and you won’t be the last!

Still feeling stuck in email limbo? No problem! You’ve got options: hop onto Live Chat for real-time assistance, give us a call at 01455 221 820, or email us at sales@motocentral.co.uk. We’re here to solve the mystery and get everything sorted!

If your item is still in our warehouse, canceling your order is easy! Just reach out to us via Live Chat, call us at 01455 221 820, or email us at sales@motocentral.co.uk. We’ll need a few details from you, such as your full name, order number, or the postcode associated with your order.

However, if your order has already left our warehouse and is on its way to you, it’s unfortunately too late to cancel. In that case, you’ll need to return the item to us, and we’ll promptly process your refund.

At Moto Central, we prioritize flexibility! We offer an impressive **365-day return window**, allowing you to send back any product for a full refund or exchange within a year of receiving it.

Before you initiate a return, please ensure that:
- The item is in brand-new condition and still in its original packaging.
- It has been received within the last 365 days.

**Important Notice**: If we accidentally sent you the wrong product or if it arrived damaged, please contact us within 24 hours at 01455 221 820. We’ll arrange for a courier to pick up the item.

Refunds are typically processed within **3-5 business days** after we receive the returned items, while exchanges are usually completed within **1-2 working days**. Don’t worry about extra shipping charges for exchanges—we cover those!

If any unexpected costs arise due to a mix-up on our end, please reach out to us immediately, and we’ll resolve it. We’ll cover the return and redelivery charges if we sent the wrong item.

If, by chance, we sent you the wrong product or if it arrived damaged during transit, here’s what to do: please contact us within **24 hours** of receiving your delivery by calling us at **01455 221 820**. In these situations, we’ll arrange for a courier to pick up the item—no hassle involved.

If you incur any unexpected charges due to our error, don’t panic! Reach out to us immediately. We take responsibility for our mistakes and will reimburse any extra costs incurred as a result. If we mistakenly sent the wrong item, we’ll also cover the return and redelivery charges.

We’re dedicated to ensuring a smooth experience for you, and we’re here to resolve any issues you may have. Let’s get it sorted out!

We understand that complaints are a part of business, and your feedback is essential to improving our service at Moto Central . Here’s a quick guide on how to address different types of complaints:

### Complaint About an Item Received
If there’s an issue with the item that arrived at your doorstep, we want to resolve it promptly. Don’t settle for anything less than satisfactory! Reach out to us via Live Chat, call us at **01455 221 820**, or email us at **sales@motocentral.co.uk**. We’re here to help.

### Complaint About Courier Service
If you’re having problems with the courier, we’re on it. While we can’t directly manage them, we take complaints seriously. Contact us on Live Chat, call **01455 221 820**, or send an email to **sales@motocentral.co.uk**. We’ll work to address your concerns or document your feedback for future reference.

### Complaint About Delivery Time
If your item is running late, please check your order confirmation first. If it’s still not arrived, let us know! Reach out via Live Chat, call us at **01455 221 820**, or email **sales@motocentral.co.uk**. We’re here to help untangle any delivery issues.

### Complaint About General Service
We pride ourselves on providing top-notch service, so if we’ve missed the mark, we want to know. Connect with us through Live Chat, call **01455 221 820*, or email **sales@motocentral.co.uk**. Your feedback is invaluable in guiding our efforts to improve.

### Complaint About a Team Member
If a particular team member didn’t meet your expectations, please call **01455 221 820** and ask for a manager. We take these matters seriously and are committed to addressing any issues.

We may not be perfect, but we’re always striving for excellence. Your complaints help us on this journey, and we appreciate your assistance in making things right together!