General Questions
Where can I buy Shoei helmets?
You can buy a Shoei Motorcycle helmet right here from Moto Central, we're Midlands based, and sit right on the border between Warwickshire and Leicestershire just of the A5 and M69 - you can find us at Moto Central, Unit D2, Asfare Business Park, Hinckley Road, Wolvey, Leicestershire, LE10 3JG
Where can I find information about prices and availability?
All of our Shoei helmet listings show their availability in store and online, just visit our Shoei product page for full details.
Can I buy Shoei products online?
We do sell Shoei helmets on our website, however we urge customers to visit our store for the best results. Proper fitting is crucial for safety, and a trained dealer can ensure you select the correct size, considering how the helmet will "bed down" over time. This personalised attention makes the whole shopping experience much better in our opinion.
Where can I find the production date of my helmet?
The exact production date is printed inside the helmet, beneath the centre pad, in the format: Year XX - Month XX - Day XX.
Has the fitting of Shoei helmets changed over time?
Yes, Shoei continually refines the fit of its helmets to reflect updated surveying data and specific helmet applications. Each new model comes with a redesigned inner shell. It is highly recommended to test-ride any helmet before purchasing to ensure a proper fit.
Can I convert the ratchet lock to a Double-D fastener?
Yes, for models like the GT-Air, Neotec, and J-Cruise, Shoei Europe offers a conversion to a Double-D lock for €80. The helmet must be purchased from an authorised dealer and sent in with proof of purchase and a request letter.
Why does my helmet make noise while riding?
Helmet noise can be caused by various factors, including body size, riding posture, motorcycle type, and windscreen design. It is recommended to test-ride the helmet with your specific motorcycle before purchasing to identify any compatibility issues.
Maintenance
Is a matte helmet more sensitive than a glossy one?
Yes, matte finishes are more sensitive to surface damage. Insects and debris can penetrate the porous surface, leaving marks that are difficult to remove.
Can I put stickers on my helmet?
While Shoei helmets, made with AIM (Advanced Integrated Matrix) shells, are generally resistant to stickers, the solvents in some adhesives may cause damage. It’s best to confirm the solvent type before applying stickers.
How should I clean my helmet?
- Use warm water and neutral soap.
- Soak a lint-free cloth in this mixture and place it on the helmet for 2–3 minutes to loosen debris.
- Gently rub the surface with a soft microfibre towel.
Can I use wax or polish on my helmet?
Matte helmets should never be treated with wax or polish, as it can leave white spots and affect the finish. Always follow the care instructions in the user manual.
Crash and Replacement
When should I replace my helmet?
Shoei recommends replacing helmets every seven years. Over time, the EPS inner shell hardens, reducing its shock absorption capabilities. Additionally, advancements in helmet design and safety standards mean newer models are significantly safer.
When should I replace my visor?
Visors should be replaced every five years or sooner if scratched. Over time, softeners in the visor material evaporate, making it brittle and less impact-resistant, posing safety risks.
Can I use my helmet after it has fallen?
If a helmet falls from a low height and no parts break, it can generally still be used. However, a helmet that has been involved in an accident should always be replaced, as internal damage may not be visible.
Can a helmet be inspected after an accident?
Only Shoei’s manufacturer can inspect a helmet after an accident, but this process destroys the helmet. It’s best to replace any helmet involved in an accident.
Homologation and International Use
Can I use a US Shoei helmet in Europe?
No, US Shoei helmets, such as the RF-1200, are homologated under the Snell standard, not the European ECE 22/05 standard. They may also have different fits and weights tailored to the US market.
Can I replace a faded ECE homologation label?
Yes, Shoei can issue a certificate of authenticity for helmets tested under ECE 22/05. You’ll need to provide model details, production date, proof of purchase, and a photo of the helmet.
What should I know about helmet rules in Italy and France?
- In Italy, all helmets must meet the ECE-22 standard, and violations can result in fines or confiscation.
- In France, helmets must have reflective stickers, though enforcement for foreign riders has been lenient.
Painting and Customisation
Can I safely paint my helmet?
Yes, water-based acrylic paints are generally safe, but avoid nitro-based paints. Be cautious not to allow paint to enter the helmet’s interior or ventilation openings, as this can compromise structural integrity.
Can Shoei disassemble and reassemble a helmet for painting?
Shoei offers a disassembly and reassembly service for €50. However, some components, such as seals, are not removed. Expect longer wait times during peak riding seasons.
Does painting void the warranty?
Yes, painting or applying stickers may void the helmet’s warranty due to potential damage from solvents or improper application.
